Terms & Conditions

JUICES & BITES BUSINESS POLICY

Effective Date: June 22, 2026 Business Name: Juices & Bites LLC

1. Mission Statement

At Juices & Bites, our mission is to provide fresh, delicious, high-quality food and beverages in a clean, welcoming, and customer-focused environment. We are committed to excellence in service, food safety, and customer satisfaction.

2. Hours of Operation

Business hours are posted at the restaurant entrance, on our online ordering platform, and on social media. Hours may change during holidays, special events, emergencies, or maintenance periods.

Juices & Bites reserves the right to adjust operating hours without prior notice.

3. Customer Service Policy

We value every customer and strive to provide respectful, friendly, and professional service at all times.

Customers are expected to:

• Treat staff and other customers with respect

• Maintain appropriate behavior inside the establishment

• Follow safety and health guidelines

Juices & Bites reserves the right to refuse service to anyone engaging in:

• Abusive or threatening behavior

• Harassment

• Violence

• Theft or fraud

• Disruptive conduct

4. Ordering Policy

Orders may be placed:

• In person

• By phone

• Online

Customers are responsible for reviewing their order before payment.

Once an order has been confirmed and preparation has started, changes may not be possible.

Special requests will be accommodated when possible but are not guaranteed.

5. Payment Policy

We accept approved payment methods including:

• Cash

• Credit cards

• Debit cards

• Digital payment methods (where available)

Full payment is required before food preparation unless otherwise approved by management.

Returned checks or chargebacks resulting from fraudulent activity may result in service restrictions.

6. Pricing Policy

All menu prices are subject to change without prior notice due to market conditions, supply costs, or operational adjustments.

Applicable taxes, delivery fees, service fees, or gratuities may be added at checkout. Menu photos are for illustration purposes only and may vary from actual presentation.

7. Refund and Cancellation Policy

Customer satisfaction is important to us.

Refunds, replacements, or store credit may be offered in cases involving:

• Incorrect orders caused by staff error

• Missing items

• Verified food quality concerns

Refunds will NOT be issued for:

• Change of mind after preparation

• Personal taste preferences

• Failure to disclose allergies

• Delivery delays caused by third-party providers

Complaints must be reported promptly with receipt or proof of purchase. Management reserves final decision regarding refunds.

8. Food Allergy Policy

Customers with allergies or dietary restrictions must notify staff before placing an order. Common allergens may include:

• Milk

• Eggs

• Wheat / Gluten

• Soy

• Peanuts

• Tree nuts

• Fish

• Shellfish

• Sesame

Although precautions are taken, food is prepared in shared kitchen areas using shared equipment. Therefore, Juices & Bites cannot guarantee any item is completely allergen- free.

Customers assume responsibility for notifying staff of allergies before ordering.

9. Food Safety Policy

Juices & Bites follows strict food safety procedures including:

• Proper food storage

• Temperature control

• Sanitization of equipment

• Employee hygiene standards

• Routine cleaning and sanitation

Food handled after customer pickup is no longer the responsibility of Juices & Bites.

10. Pickup and Delivery Policy

Customers must verify order details at pickup. Juices & Bites is not responsible for:

• Incorrect delivery addresses provided by customers

• Delays caused by weather, traffic, or third-party delivery services

• Food quality affected by extended transport time

Delivery availability may vary by location and demand.

11. Promotional Offers and Discounts

Promotions, discounts, coupons, and loyalty rewards:

• Cannot be combined unless stated otherwise

• May have expiration dates

• Are subject to terms and conditions

Juices & Bites reserves the right to modify or discontinue promotions at any time.

12. Catering / Large Orders Policy

Large orders or catering may require:

• Advance notice

• Deposit payment

• Written confirmation

Cancellation deadlines for large orders will be determined at booking. Deposits may be non-refundable depending on preparation status.

13. Health and Sanitation Policy

For the safety of all guests:

• No smoking or vaping inside the premises

• No illegal substances permitted

• Sick individuals may be asked to maintain appropriate distance

Health regulations will be followed according to local and state requirements.

14. Lost and Found Policy

Juices & Bites is not responsible for lost, stolen, or unattended personal belongings. Items found on premises may be kept temporarily in lost and found.

15. Privacy Policy

Customer information collected through:

• Online ordering

• Loyalty programs

• Contact forms

• Payment processing

is used only for business operations, customer service, and marketing communications when permitted.

Customer data is handled responsibly and is not sold to unauthorized third parties.

16. Employee Conduct Policy

All employees must:

• Maintain professionalism

• Follow food safety procedures

• Respect confidentiality

• Provide courteous customer service

• Follow dress code and hygiene standards

Violations may result in disciplinary action.

17. Right to Modify Policy

Juices & Bites LLC reserves the right to update, revise, or modify this policy at any time without prior notice.

Updated policies become effective immediately upon posting.

18. Contact Information

Juices & Bites LLC

1250 Whitfield Avenue

Sarasota, Florida 34243

Phone: (941) 206-4726

Email: emmanuel@juicesbites.com

Website: juicesandbites.cloveronline.com